FAIRMONT HOTELS & RESORTS
PROFILE & PHILOSOPHY
Fairmont Hotels & Resorts connects guests to the very best of its destinations worldwide, reflecting each locale’s energy, culture and history. Passionate travelers choose the luxury hotel brand for its ability to deliver memorable travel experiences, personalized and thoughtful service, and one-of-a-kind hotels. Serving as genuine gateways to their destinations, Fairmont hotels offer locally-inspired cuisine and spirited bars and lounges, distinctive design and décor, and a steadfast responsibility to environmental and social priorities. With more than 65 hotels globally, and many more in development, landmark hotels in the Fairmont collection include The Plaza in New York, London’s The Savoy, and Fairmont Peace Hotel in Shanghai. Fairmont is owned by FRHI Hotels & Resorts, a leading global hotel company with over 105 hotels under the Fairmont, Raffles, and Swissôtel brands. The company also manages Fairmont, Raffles and Swissôtel branded luxury private residence clubs, whole-ownership residences and serviced residences properties.
Fairmont Hotels & Resorts is a leader in the global hospitality industry, with a distinctive collection and a worldwide reputation for excellence. The brand’s diverse portfolio includes historic icons, elegant resorts and modern city center properties. From the beaches of Hawaii and Bermuda to the heart of New York City, London and Shanghai, Fairmont hotels offer a superior guest experience and provide a genuine gateway to each unique destination. Focused on the brand promise of “turning moments into memories”, Fairmont remains committed to providing enriching experiences, connecting guests with the very best the locale has to offer. Each hotel is imbued with its location’s energy, culture and history, which is reflected through locally-inspired food and beverage, distinctive design and décor. Guests enjoy service that is warm, personalized and thoughtful. Fairmont is a growth organization, building upon its rich history and established reputation, with the goal of becoming an unrivalled global presence. The brand continues a robust pace of expansion, with new developments underway in North America, Europe, Asia, Africa and the Middle East.
HISTORY IN TEN DATES
Bermuda’s The Fairmont Hamilton Princess opens its doors, making it the oldest hotel in the Fairmont collection.
Canada’s first grand railway hotel, The Fairmont Banff Springs opens, bringing to life the vision of General Manager and soon-to-be President of Canadian Pacific Railway, Sir Cornelius Van Horne. It’s not all joy though, as Van Horne is furious to discover initial hotel plans give the kitchen the magnificent views of the Bow Valley. A rotunda is soon built to give the view back to the guests.
Britain’s first luxury hotel, The Savoy, opens and pioneers a number of “firsts” for hotels, including “ascending rooms” (electric lifts), 24-hour room service through a “speaking tube” connected to the restaurant, and its own laundry service and postal address.
Silver baron James Graham Fair purchases the land where Fairmont’s namesake San Francisco hotel now resides, hoping to build a family estate. His daughters begin planning on “The Fairmont” as a posthumous monument. “Fairmont” combines the name of the hotel’s founding family with its exclusive location atop Nob Hill.
Winston Churchill, Franklin D. Roosevelt and William Lyon Mackenzie hold The First Quebec Conference at Fairmont Le Château Frontenac to devise plans for the Allied Forces’ campaigns overseas.
The United Nations Charter is drafted in the Garden Room at The Fairmont San Francisco and signed by 50 countries.
Truman Capote throws the “Party of the Century” – the Black & White Ball at The Plaza. Henry Fonda, Rose Kennedy, Lauren Bacall, Andy Warhol, and newlyweds Frank Sinatra and Mia Farrow, among others, attend.
John Lennon and Yoko Ono hold their famous Bed-In for Peace at Fairmont The Queen Elizabeth. International media converge on suite 1742, where the anthem of the anti-war movement, “Give Peace a Chance” is composed and recorded.
Fairmont Hotels & Resorts (then Canadian Pacific Hotels) is the first hotel company in the world to launch a comprehensive environmental mandate. The pioneering program is emulated by others in the decades that follow.
Fairmont Hotels and Canadian Pacific Hotels merge, forming Fairmont Hotels & Resorts, a leading luxury hotel brand which today has over 65 landmark properties worldwide. …….
Fairmont Hotels & Resorts is merged with the Raffles and Swissôtel brands to create a new luxury hotel powerhouse, FRHI Hotels & Resorts.
Fairmont celebrates its Centennial with a yearlong series of special events. The Fairmont San Francisco and The Plaza also mark a century.
TRAVELLER MADE HOTEL PARTNERS
FUTURE OPENINGS & PROJECTS
- Fairmont Riyadh, Business Gate, Saudi Arabia (2014)
- Fairmont Ajman, UAE (2014)
- Fairmont Fujairah, UAE (2015)
- Fairmont Chengdu, China (2015)
- Fairmont Jakarta, Indonesia (2015)
- Fairmont Amman, Jordan (2015)
2016 and beyond:
- Fairmont Austin, U. S. A
- Fairmont Pekin Moscow, Russia
- Fairmont Changsha, China
- Fairmont Bali, Indonesia
- Fairmont Taiyuan, China
- Fairmont Quasar, Istanbul, Turkey
- Fairmont Hangzhou, China
- Fairmont Kuala Lumpur, Malaysia
Fairmont Hotels & Resorts is owned by FRHI Holdings Ltd, a leading global hotel company with over 100 hotels and resorts worldwide under the Raffles, Fairmont and Swissôtel brands. The company also manages Fairmont and Raffles branded residences, Estates and luxury private residence club properties.
FRHI Hotels & Resorts
155 Wellington Street West, Suite 3300
Toronto, ON M5V 0C3
MORE ABOUT FAIRMONT ORIENTATION
Fairmont Hotels & Resorts act as a gateway to their destinations, providing guests with meaningful connections to the location. Hotel colleagues, who are passionate about guest service and serve as local experts, help curate personalized and memorable experiences that draw on the spirit, culture and energy of each location, providing opportunities for real discovery. While staying with Fairmont, guests can be assured that they are in the hub of the community and a true place of occasion.
Fairmont focuses on providing personalized, engaging service that considers and caters to the needs of each and every guest. Travelers who join the brand’s loyalty program, Fairmont President’s Club, enjoy an enhanced level of personalized service, as well as additional benefits and privileges.
The brand also offers Fairmont Gold, a hotel within a hotel, providing guests with an oasis where the highest level of exceptional service creates an exclusive and personalized stay. Discreet and attentive concierge staff are equipped to anticipate guests’ needs and act as local experts, severing as venerable destination curators and ensuring a memorable stay. Additional amenities and privileges of the brand’s Fairmont Gold offering include a dedicated private floor with private check-in and check-out area; a comfortable lounge; honor bar and cocktail hour canapés; complimentary continental breakfast; free high-speed and wireless internet access; and access to an executive boardroom and other business services.
In additional to traditional butler services offered at hotels like The Savoy and The Plaza, Fairmont offers truly unique and curated services through colleagues like the Bike Butler in Vancouver, Beach Butlers in Barbados and Monte Carlo, Tea Sommeliers and Fish Valets, among other specialized services at specified locations.
Willow Stream Spas is the award-winning signature spa brand of Fairmont Hotels & Resorts. Located in some of the most beautiful places in the world, each Willow Stream Spa draws on the nature, essence and energy of its surroundings – from the desert, the mountains, the sea or the pulse of a cityscape – and all offer Fairmont’s unique brand of luxury and outstanding service. Guests enjoy authentic spa experiences and a place to escape for both solitude and socializing. From the sun-washed stone mountains in Scottsdale, Arizona to the vibrant city of Shanghai, Willow Stream Spas inspire living with abundant energy.
Fairmont also fosters health and wellness by offerings like Fairmont Fit, an in-room fitness apparel program with Reebok for travelers or other exercise offerings like the use of BMW Cruise Bikes at select hotels. Guests can also maintain a healthy routine by choosing Lifestyle Cuisine, which focuses on nutritious, tasty meals that accommodate the most common dietary requests, and Lifestyle Cuisine Plus, available upon request for guests with more specific diet-dependent conditions or unique dietary preferences.
Across the globe, Fairmont hotels focus on offering cuisine that is authentic to the destination, reflecting local ingredients, tastes and dishes. Fairmont properties are also renowned for their fine dining offerings, with many hotel restaurants being recognized by prestigious organizations including Michelin, AAA and Zagat.
Fairmont Hotels & Resorts’ guest recognition program, Fairmont President’s Club, provides frequent guests with an enhanced level of service, and special benefits and privileges during their stay. Personalized travel profiles afford members customized access to exclusive offers, experiences and benefits based around their indicated travel preferences, interests and passions. In-hotel benefits include complimentary high-speed and wireless internet, Fairmont Fit athletic apparel, use of TaylorMade golf clubs in select locations, a members-only reservations line, expedited check-in and check-out and access to exclusive vacation experiences which connect guests with the best that each destination has to offer. Enrollment is free and guests can join at any Fairmont location worldwide or online.
To further enhance the guest experience and offer exclusive benefits and privileges, Fairmont is partnered with leading international lifestyle brands including BMW, Universal Music Group, Reebok, and Random House Publishing. Guests can also take advantage of frequent flyer programs through airline partners such as American Airlines, United Airlines, Air Canada, Lufthansa, Etihad Airways, Emirates, Cathay Pacific, Air China, Singapore Airlines, Alaska Airlines and Qatar Airways.
Fairmont properties globally are consistently recognized as best in class by prestigious organizations and guests alike. In addition to ranking Fairmont properties among the finest luxury hotels in the world, awards have also recognized the brand’s environmental efforts, fine dining, spas, golf and ski offerings and as an employer of choice. Recent accolades include:
• AAA Five Diamond Rating – 2013 Fairmont Mayakoba in the Riviera Maya and Fairmont Scottsdale Princess.
• Travel + Leisure – World’s Best Hotels – 2013 Listed among the Top 50 are Fairmont Mara Safari Club and Fairmont Mount Kenya Safari Club and eight Fairmont hotels were named to the World’s Top 500.
• Travel + Leisure – 100 World’s Best Hotels – 2012 Thirteen Fairmont hotels worldwide included.
• Travel + Leisure – Top Family Hotels – 2012 Eight Fairmont hotels were recognized.
• TripAdvisor’ Traveler’s Choice Awards – Luxury Category – 2013 Nine Fairmont hotels were named among the Top 25 Hotels in their respective regions.
• Condé Nast Traveler – Gold List – 2013 The Fairmont Chateau Lake Louise and The Fairmont Kea Lani were Platinum Circle Status recipients and 11 other properties were recognized.
• Condé Nast Traveler – Readers Choice Awards – 2012 Fairmont Heritage Place Franz Klammer Lodge placed in the Top 100 Hotels & Resorts in the World with 31 other hotels being noted as tops in their respective regions.
• Gallup Great Workplace Award – 2012
• Canada’s Top 100 Employers – 2013 – Fairmont was recognized for the 11th consecutive year
• Canada’s Greenest Employers – 2012
• Condé Nast Readers Poll – Best Spas – 2012 Eight Fairmont spas were named.
• Condé Nast – Top 121 Golf Resorts – 2012 Eight Fairmont golf resorts were included.
Created by renowned designers like Stanley Thompson and Robert Trent Jones Sr. and Jr., Fairmont’s visually stunning and technically challenging golf courses are consistently top ranked. In 2013, Golfweek included courses at Fairmont St Andrews in Scotland, Mexico’s Fairmont Mayakoba, The Fairmont Jasper Park Lodge and The Fairmont Banff Springs on a list of the world’s best places to hit the links. SCORE Golf’s listing of the Top Public Courses in Canada for 2013 named The Fairmont Jasper Park Lodge first in class and The Fairmont Banff Springs among the top three.
Fairmont’s mountain properties have long been a ‘cool’ spot to hit the slopes. In Canada, Fairmont Tremblant is a popular choice for those who love the charming French atmosphere of this mountain village, and all of Fairmont’s Quebec-based properties are an easy drive from classic slopes like Mont Ste. Anne, Stoneham and Le Massif. Other favorites include The Fairmont Chateau Lake Louise and The Fairmont Banff Springs, which are cradled by three of the Canadian Rockies’ most popular ski resorts and offer some of the finest powder on the planet. Celebrity-favored Fairmont Chateau Whistler offers ski-in/ski-out access to world-famous Whistler Blackcomb, two adjoining mountains with over 200 runs offering terrain for every level of winter enthusiast.
Located in various Fairmont destinations, Fairmont Stores are a unique retail experience offering luxury goods and authentic, local products. With items ranging from fine leather and exquisite jewelry to golf accessories and commemorative pieces that celebrate brand and individual hotel heritage, Fairmont Stores are the perfect stop for a thoughtful gift or a souvenir to mark a traveler’s stay. Fairmont Stores offer pampering items from Willow Stream Spas and from Le Labo, Fairmont’s in-room amenity line, as well as luxurious bedding items including plush duvets and Mascioni high-thread count linens. Also available are Fairmont Teas, a line of premium black, green, organic and wellness herbal teas specially created for the luxury hotel brand by the Metropolitan Tea Company Ltd. Items are also available online at fairmontstore.com.
Fairmont Hotels & Resorts is a leader in sustainability and was one of the world’s first hotel companies to embrace environmental stewardship. The luxury hotel brand has expanded this commitment to include economic, environmental, and social programming through its Fairmont Sustainability Partnership. With the goal of improving the overall well-being of local communities where Fairmont does business, the program focuses on four key areas to achieve change; Responsible Business, Ecosystem, Environment and Engagement. Building on the brand’s environmental platform, once described by National Geographic Traveler as “the most comprehensive environmental program in the North American hotel industry,” ongoing global initiatives include reductions in energy and water consumption, waste generation and carbon emissions, sustainable practices related to design, proactive construction and procurement policies, as well as community outreach through local groups and partnerships. As the first luxury hotel group to address climate change, Fairmont also works with the World Wildlife Fund (WWF) to achieve established greenhouse gas emission reduction targets, among other strategic initiatives.